Renewals & Payments Coach – Customer Accounts

Aarons; Florida; On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is seeking a Customer Account Advisor to coach customers through renewals and payments, building lasting relationships over the phone and in-person. You will manage accounts, drive renewals, and support sales goals, while representing the Aaron’s brand with professionalism and energy.

The role emphasizes customer service excellence, empathy, and strong communication. This is a store-based position with performance-based incentives.

Qualifications

• Two years of retail/customer service experience preferred
• Excellent interpersonal and communication skills
• High energy with the ability to multitask and meet goals

Responsibilities

• Maintain and update customer accounts in store computer system
• Contact customers who have not renewed leases via in-home visits or phone
• Promote benefits of timely lease renewals
• Support revenue and renewal goals set by management
• Assist with merchandise returns and deliveries as directed

Skills

Customer service

Relationship building

Negotiation

Empathy

Education

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Account Advisor to coach customers through renewals and payments, building lasting relationships over the phone and in-person. You will manage accounts, drive renewals, and support sales goals, while representing the Aaron’s brand with professionalism and energy.

The role emphasizes customer service excellence, empathy, and strong communication. This is a store-based position with performance-based incentives.