Payment & Renewal Coach

Aarons; Clovis (NM); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is seeking a Customer Account Advisor to coach customers on lease renewals and payments, building strong relationships over the phone and in person. You will support revenue and renewal goals while representing the Aaron’s brand with professionalism and energy.

The role emphasizes customer service, accountability, and the ability to navigate difficult conversations in a dynamic store environment. Incentive pay and performance rewards are available.

Qualifications

• Must be 21+ with a valid state driver’s license.
• DOT certification required in applicable states.
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with dolly.
• Two years of retail or customer service experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask in a busy store.

Responsibilities

• Maintain and update customers’ accounts in the store system and document all payment appointments.
• Direct contact with customers who have not renewed leases via in-home visits and calls.
• Sell customers on the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in setting and achieving revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in QA for items returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure and protect product in company vehicle; safely operate the vehicle.
• Assist the Sales Team as needed; perform other duties as assigned by management.

Skills

Empathy

Active listening

Communication

Negotiation

Multitasking

Organizational skills

Education

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Account Advisor to coach customers on lease renewals and payments, building strong relationships over the phone and in person. You will support revenue and renewal goals while representing the Aaron’s brand with professionalism and energy.

The role emphasizes customer service, accountability, and the ability to navigate difficult conversations in a dynamic store environment. Incentive pay and performance rewards are available.