Customer Accounts Coach – Payments & Renewals

The Aaron's Company, Inc.; Greenville (SC); Vor Ort; USD 18.000 - 19.000; Vollzeit

Benefits dieser Stelle

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Zusammenfassung

Aaron's is seeking a Customer Accounts Advisor to coach customers toward ownership. You’ll drive payments and renewals, building strong relationships over the phone and in person to move customers closer to owning their merchandise.

This role includes performance-based incentives and benefits as part of a total compensation package. Eligible for on-demand pay, healthcare, retirement plans, and career advancement opportunities.

Qualifikationen

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron's Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Aufgaben

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Kenntnisse

Interpersonal skills

Communication

Empathy

Active listening

Explain information clearly

Negotiation

Persuasion

Brand protection

Ausbildung

High School diploma or GED

Jobbeschreibung

Aaron's is seeking a Customer Accounts Advisor to coach customers toward ownership. You’ll drive payments and renewals, building strong relationships over the phone and in person to move customers closer to owning their merchandise.

This role includes performance-based incentives and benefits as part of a total compensation package. Eligible for on-demand pay, healthcare, retirement plans, and career advancement opportunities.