Customer Accounts & Renewal Specialist

Aarons; Long Beach (MS); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is hiring a Customer Account Advisor to coach customers, drive payment collections and lease renewals while building strong relationships through phone and in-person interactions.

The role emphasizes high-energy multitasking, excellent communication, and meeting renewal and revenue goals as part of daily responsibilities in a retail environment. Training and advancement opportunities are provided along with benefits.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask and meet targets.

Responsibilities

• Maintain and update customer accounts in store system and record all payment appointments.
• Directly contact customers who have not renewed leases through in-home visits and calls.
• Explain benefits of timely lease renewals and drive payments and renewals.
• Assist the Customer Account Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Support with merchandise returns and guest deliveries as directed by management.
• Load, secure and inspect product in company vehicle and ensure safe operation.

Skills

Customer service

Communication

Negotiation

Education

High School Diploma or equivalent

Job description

Aaron’s is hiring a Customer Account Advisor to coach customers, drive payment collections and lease renewals while building strong relationships through phone and in-person interactions.

The role emphasizes high-energy multitasking, excellent communication, and meeting renewal and revenue goals as part of daily responsibilities in a retail environment. Training and advancement opportunities are provided along with benefits.