Customer Account Coach - Renewals & Payments

The Aaron's Company, Inc.; Marshall (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

Aaron's is seeking a Customer Account Advisor to coach customers on lease renewal payments and ownership steps. You will build relationships over the phone and in person to drive timely payments and renewals, ensuring customer satisfaction and loyalty across our store network.

The role emphasizes high energy, strong communication, and the ability to manage multiple tasks while delivering exceptional service and maintaining store processes. Join a brand focused on growth and customer success.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.

Responsibilities

• Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Phone etiquette

Driver's license

Empathy

Education

High School diploma or equivalent

Tools

Store computer system

Job description

Aaron's is seeking a Customer Account Advisor to coach customers on lease renewal payments and ownership steps. You will build relationships over the phone and in person to drive timely payments and renewals, ensuring customer satisfaction and loyalty across our store network.

The role emphasizes high energy, strong communication, and the ability to manage multiple tasks while delivering exceptional service and maintaining store processes. Join a brand focused on growth and customer success.