Remote Workforce Management Specialist

CenterWell; Augusta (ME); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1, remote in the United States, to apply predictive analytics, people metrics, and reporting for workforce decisions.

The role focuses on staffing, learning and development, talent management, and compliance within a structured framework. The position emphasizes decisive yet guided work with clear precedence, supporting enterprise-level planning and day-to-day staffing needs.

Qualifications

• 1+ year consumer service operation or customer service experience.
• Word/Excel/PowerPoint proficiency.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Develop strategic and operational insights for workforce decision-making and staffing.

Skills

Customer service

Attention to detail

multi-tasking

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1, remote in the United States, to apply predictive analytics, people metrics, and reporting for workforce decisions.

The role focuses on staffing, learning and development, talent management, and compliance within a structured framework. The position emphasizes decisive yet guided work with clear precedence, supporting enterprise-level planning and day-to-day staffing needs.