Remote Workforce Analytics & Staffing Specialist

Humana, Inc.; Atlanta (GA); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analysis, people metrics and reporting to inform strategic staffing and development decisions.

The role involves assessing organizational staffing and providing solutions to meet workforce objectives, guided by established standards and procedures. The position emphasizes remote work with standard hours and travel for occasional training, offering the chance to contribute to enterprise-level workforce planning in a

Qualifications

• Minimum one year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
• Ability to handle multiple tasks and deadlines with attention to detail

Responsibilities

• Apply predictive analysis and people metrics to workforce decision-making.
• Assess staffing requirements and provide enterprise-level solutions.
• Support strategic workforce planning and development initiatives.

Skills

Customer service experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Attention to detail

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analysis, people metrics and reporting to inform strategic staffing and development decisions.

The role involves assessing organizational staffing and providing solutions to meet workforce objectives, guided by established standards and procedures. The position emphasizes remote work with standard hours and travel for occasional training, offering the chance to contribute to enterprise-level workforce planning in a