Remote Workforce Planning & Analytics Pro

CenterWell; Richmond (VA); Remote; USD 49,000 - 66,000; Full time

Benefits offered by this job

Remote work

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply predictive analysis and people metrics to drive workforce decisions. The role involves developing insights for staffing, learning and talent management across the enterprise.

The position emphasizes understanding professional standards and working with precedence-based procedures, while enabling remote work from the U.S. with a standard 40-hour schedule. Strong attention to detail and task management are essential.

Qualifications

• Minimum one (1) year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Apply advanced and predictive analysis to develop workforce insights for staffing, learning and development, and talent management.
• Assess organizational staffing and identify requirements to meet workforce objectives based on strategic planning.

Skills

Customer service experience

MS Word/Excel/PowerPoint

multitask/attention to detail

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply predictive analysis and people metrics to drive workforce decisions. The role involves developing insights for staffing, learning and talent management across the enterprise.

The position emphasizes understanding professional standards and working with precedence-based procedures, while enabling remote work from the U.S. with a standard 40-hour schedule. Strong attention to detail and task management are essential.