Remote Workforce Analytics & Planning Specialist

Humana, Inc.; Austin (TX); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics, and reporting to guide staffing and talent decisions. The role focuses on developing strategic insights for workforce planning across the enterprise.

Responsibilities include assessing staffing needs, maintaining compliance with professional standards, and delivering actionable insights while working remotely. Occasional travel to Humana offices may be required.

Qualifications

• Minimum one year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Apply advanced and predictive analysis to develop workforce insights for staffing decisions.
• Assess organizational staffing and identify requirements to meet workforce objectives.
• Provide analysis and reporting to support enterprise-level workforce planning.

Skills

Customer service

Workforce management experience

Process management

Scheduling experience

Education

Advanced Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics, and reporting to guide staffing and talent decisions. The role focuses on developing strategic insights for workforce planning across the enterprise.

Responsibilities include assessing staffing needs, maintaining compliance with professional standards, and delivering actionable insights while working remotely. Occasional travel to Humana offices may be required.