Remote Workforce Planning & Analytics Pro

CenterWell; Boise (ID); Remote; USD 49,000 - 66,000; Full time

Benefits offered by this job

Remote work

Job summary

Humana, Inc. in the United States is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making.

The role involves analyzing staffing needs and supporting enterprise-wide workforce planning. Remote work is supported; the position requires coordinating with teams across time zones and delivering solutions that meet staffing and development objectives while

Qualifications

• Minimum one year consumer service operation experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Applies advanced analytics and people metrics to support workforce decision-making.
• Assesses organizational staffing and identifies requirements to meet workforce objectives.

Skills

Customer service

MS Office

Attention to detail

Education

Advanced degree

Tools

Verint

Job description

Humana, Inc. in the United States is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making.

The role involves analyzing staffing needs and supporting enterprise-wide workforce planning. Remote work is supported; the position requires coordinating with teams across time zones and delivering solutions that meet staffing and development objectives while