Remote Workforce Analytics & Scheduling Specialist

CenterWell

Phoenix (AZ)

Remote

USD 49,000 - 66,000

Full time

6 days ago
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Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analysis, people metrics and reporting to develop strategic insights for workforce decision-making.

The role supports staffing, learning and development, talent management, and compliance, with remote work and a 40-hour schedule. Responsibilities include assessing staffing requirements, providing enterprise-level insights, and following established procedures.

Qualifications

  • Minimum one year consumer service operation, customer service experience.
  • Proficient with Microsoft Word, Excel and PowerPoint.
  • Ability to manage multiple tasks and deadlines with attention to detail.

Skills

Customer service
Multitasking
Attention to detail

Education

Advanced Degree

Tools

Microsoft Word
Microsoft Excel
PowerPoint
Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analysis, people metrics and reporting to develop strategic insights for workforce decision-making.

The role supports staffing, learning and development, talent management, and compliance, with remote work and a 40-hour schedule. Responsibilities include assessing staffing requirements, providing enterprise-level insights, and following established procedures.

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