Remote Workforce Management Analyst

Humana, Inc.; Juneau (AK); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analytics, people metrics and reporting to guide staffing, learning and development, talent management and compliance across the enterprise.

The role supports decision-making with moderate complexity and works remotely under a defined schedule. The position requires at least one year in consumer service, strong MS Office skills and the ability to manage multiple tasks with attention to detail.

Qualifications

• At least 1 year of consumer service operation or customer service experience.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to manage multiple tasks and deadlines with attention to detail.

Responsibilities

• Apply advanced analytics, people metrics and reporting to workforce decisions.
• Assess organizational staffing requirements and identify solutions to meet workforce objectives.
• Support scheduling and workforce management initiatives within defined processes.

Skills

Customer service

MS Office

Multitasking

Attention to detail

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analytics, people metrics and reporting to guide staffing, learning and development, talent management and compliance across the enterprise.

The role supports decision-making with moderate complexity and works remotely under a defined schedule. The position requires at least one year in consumer service, strong MS Office skills and the ability to manage multiple tasks with attention to detail.