Remote Workforce Analytics & Scheduling Specialist

CenterWell; San Juan (PR); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 for remote work in the United States. The role focuses on applying analytics, people metrics, and reporting to support workforce decisions, staffing, and talent management.

The position requires at least 1 year in consumer service operations and proficiency with MS Word, Excel, and PowerPoint. Strong multitasking and deadline management are essential for success.

Qualifications

• At least 1 year in consumer service operations.
• Proficient in Word, Excel and PowerPoint.
• Ability to manage multiple tasks and deadlines with attention to detail.

Skills

Customer service

MS Office Suite

Attention to detail

Time management

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 for remote work in the United States. The role focuses on applying analytics, people metrics, and reporting to support workforce decisions, staffing, and talent management.

The position requires at least 1 year in consumer service operations and proficiency with MS Word, Excel, and PowerPoint. Strong multitasking and deadline management are essential for success.