Remote Workforce Management & Scheduling Analyst

CenterWell; Annapolis (MD); Remote; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) retirement savings plan

Paid time off

Short/long-term disability

Life insurance

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to analyze workforce data and metrics to support staffing, learning and talent management decisions.

This remote role requires strong MS Word, Excel and PowerPoint skills and the ability to handle multiple tasks with attention to detail. The position supports enterprise planning with predictive analytics and scheduling insights, and may require travel for training or meetings.

Qualifications

• Minimum one year in consumer service operations or customer service.
• Proficient in MS Word, Excel and PowerPoint.
• Ability to manage multiple tasks and deadlines with attention to detail.

Responsibilities

• Apply advanced and predictive analysis to workforce decision-making.
• Develop strategic and operational insights for staffing and talent needs.
• Assess organizational staffing and identify requirements and solutions.

Skills

Consumer service experience

Microsoft Word

Microsoft Excel

PowerPoint

Attention to detail

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to analyze workforce data and metrics to support staffing, learning and talent management decisions.

This remote role requires strong MS Word, Excel and PowerPoint skills and the ability to handle multiple tasks with attention to detail. The position supports enterprise planning with predictive analytics and scheduling insights, and may require travel for training or meetings.