Remote Workforce Planning & Analytics Specialist

CenterWell; Lincoln (NE); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics, and reporting to drive staffing, learning and development, and talent management decisions.

The role is remote within the United States and supports enterprise planning. The position requires 1+ year of consumer service experience, proficiency with Word, Excel, and PowerPoint, and the ability to manage multiple tasks with attention to detail.

Qualifications

• 1+ year consumer service operation or customer service experience.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Develop strategic and operational insights for staffing, learning and development, talent management and diversity.
• Provide analysis and recommendations for workforce decisions at the enterprise level.

Skills

Customer service

Multitasking

Attention to detail

Education

Advanced Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics, and reporting to drive staffing, learning and development, and talent management decisions.

The role is remote within the United States and supports enterprise planning. The position requires 1+ year of consumer service experience, proficiency with Word, Excel, and PowerPoint, and the ability to manage multiple tasks with attention to detail.