Remote Workforce Analytics & Scheduling Pro

CenterWell; Salt Lake City (UT); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. seeks a Workforce Management Professional 1 to apply advanced analytics and people metrics to drive staffing, learning and development, and talent management decisions. This remote role centers on delivering insights and solutions within defined procedures and guidance.

The position supports enterprise workforce objectives and requires strong proficiency in Microsoft Office and scheduling tools, with a focus on accuracy and timely delivery of analyses.

Qualifications

• 1+ year consumer service operation experience.
• MS Word, Excel and PowerPoint proficiency.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Analyzes staffing and provides insights for workforce decisions.
• Applies advanced and predictive analysis for staffing and talent management.
• Works with enterprise-level planning to meet workforce objectives.

Skills

Consumer service experience

Multitasking

Attention to detail

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. seeks a Workforce Management Professional 1 to apply advanced analytics and people metrics to drive staffing, learning and development, and talent management decisions. This remote role centers on delivering insights and solutions within defined procedures and guidance.

The position supports enterprise workforce objectives and requires strong proficiency in Microsoft Office and scheduling tools, with a focus on accuracy and timely delivery of analyses.