Remote Workforce Analytics & Scheduling Pro

Humana, Inc.; Hartford (CT); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analytics, people metrics, and reporting to drive workforce decisions.

The role focuses on staffing, learning and development, talent management, diversity and compliance, with work assignments of moderate complexity. The position emphasizes remote work, requires at least 1 year in customer service, and familiarity with Microsoft Word, Excel, and PowerPoint.

Qualifications

• Minimum 1 year consumer service operation experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Apply and integrate advanced and predictive analysis for workforce decision-making (staffing, learning and development, talent management, diversity and HR compliance).
• Assess organizational staffing and identify requirements and solutions to meet workforce objectives.
• Provide analysis of talent and staffing needs based on enterprise-level strategic planning.
• Understand and follow professional standards, regulations and procedures while making decisions within own work area.

Skills

Customer service

Microsoft Word

Microsoft Excel

PowerPoint

Multitasking

Education

Advanced degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced analytics, people metrics, and reporting to drive workforce decisions.

The role focuses on staffing, learning and development, talent management, diversity and compliance, with work assignments of moderate complexity. The position emphasizes remote work, requires at least 1 year in customer service, and familiarity with Microsoft Word, Excel, and PowerPoint.