Remote Workforce Analytics & Scheduling Specialist

Humana, Inc.; Denver (CO); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. seeks a Workforce Management Professional 1 to apply advanced analysis, people metrics and reporting for workforce decision-making. The role supports staffing, learning and development, and talent management with moderate complexity work and remote flexibility.

The candidate will assess staffing needs and provide enterprise-level insights, following documented procedures while interpreting regulatory standards. Travel may be required for training or meetings.

Qualifications

• Minimum one year consumer service operation experience.
• Proficiency in Word, Excel and PowerPoint.
• Ability to multitask with attention to detail.

Responsibilities

• Apply advanced and predictive analysis to workforce decisions.
• Assess staffing requirements and identify solutions.
• Provide analysis based on enterprise strategic planning.

Skills

Customer service experience

MS Word

MS Excel

MS PowerPoint

Multitasking

Tools

Verint

Job description

Humana, Inc. seeks a Workforce Management Professional 1 to apply advanced analysis, people metrics and reporting for workforce decision-making. The role supports staffing, learning and development, and talent management with moderate complexity work and remote flexibility.

The candidate will assess staffing needs and provide enterprise-level insights, following documented procedures while interpreting regulatory standards. Travel may be required for training or meetings.