Remote Workforce Analytics & Scheduling Pro

Humana, Inc.; Olympia (WA); Remote; USD 49,000 - 66,000; Full time

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to analyze data, develop insights, and support staffing, learning and development, talent management, and compliance.

The role emphasizes practical decision-making with guidance from established procedures. Remote position based in the United States, requiring at least one year of customer service experience, strong MS Word/Excel/PowerPoint skills, and ability to manage multiple tasks with attention to detail.

Qualifications

• Minimum one (1) year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• The Workforce Management Professional 1 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance).
• The Workforce Management Professional 1 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Skills

Customer service

Multi-tasking

Attention to detail

Education

Advanced Degree

Tools

Verint

Scheduling software

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to analyze data, develop insights, and support staffing, learning and development, talent management, and compliance.

The role emphasizes practical decision-making with guidance from established procedures. Remote position based in the United States, requiring at least one year of customer service experience, strong MS Word/Excel/PowerPoint skills, and ability to manage multiple tasks with attention to detail.