Remote Workforce Planning & Analytics Pro

Humana, Inc.; Lansing (MI); Remote; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting for workforce decision-making across staffing, learning, and talent management.

This role focuses on developing insights and supports mid-level complexity tasks in a remote setting. The position requires at least 1 year of customer service experience, strong MS Word/Excel/PowerPoint skills, and the ability to manage multiple tasks with deadlines while adhering to

Qualifications

• Minimum one year consumer service operation, customer service experience.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Develop strategic and operational insights for workforce decision-making.
• Assess organizational staffing and identify requirements and solutions to meet workforce objectives.
• Analyze talent and staffing needs based on enterprise-level planning.
• Work within established procedures and standards to guide decisions.

Skills

Customer service

Microsoft Word

Microsoft Excel

PowerPoint

Multitasking

Education

Advanced Degree

Tools

Verint

Job description

Humana, Inc. is seeking a Workforce Management Professional 1 to apply advanced and predictive analysis, people metrics and reporting for workforce decision-making across staffing, learning, and talent management.

This role focuses on developing insights and supports mid-level complexity tasks in a remote setting. The position requires at least 1 year of customer service experience, strong MS Word/Excel/PowerPoint skills, and the ability to manage multiple tasks with deadlines while adhering to