Remote Inbound Retention Specialist - Western US

Yelp; Salt Lake City (UT); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision and dental

Mental health support

PTO 15 days

Parental leave

Wellness stipend

Flexible spending account

401(k) retirement savings plan

Employee stock purchase plan

Work from home reimbursement

Competitive base salary + incentives

Job summary

Yelp is seeking an Inbound Retention Specialist to support, consult, and retain our small business advertisers from a remote US Western region. You will handle inbound inquiries, educate clients on ad performance, and strive to exceed monthly retention goals.

The role requires a Bachelor's Degree or 3+ years of client-facing experience, strong communication skills, and the ability to manage time effectively in a fast-paced environment.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Strong communication skills (verbal and written).
• Able to solve problems and troubleshoot.
• Experience in account management, sales, advertising, or small business (preferred).
• Love for local businesses and understand their importance in local economies.
• Excellent time management and organizational skills.
• Ability to handle tough conversations with business owners professionally.
• Willing to receive and implement feedback.
• Able to thrive in a fast-paced, changing environment.
• Access to a dedicated high-speed internet connection.

Responsibilities

• Provide exceptional and timely customer support to strengthen Yelp's revenue retention.
• Manage an inbound phone queue, consulting and educating current Yelp advertisers.
• Demonstrate the value of Yelp through ad performance metrics.
• Handle escalated clients with conflict resolution and listening skills.
• Become an expert in Yelp's advertising solutions and tailor recommendations accordingly.
• Maintain strong communication with clients and internal teams.
• Stay organized and efficient in a fast-paced environment.
• Consistently achieve or exceed monthly goals.
• Utilize Chatbench to research, draft proposals, analyze data and overcome objections.

Skills

Communication skills

Time management

Problem solving

Conflict resolution

Customer service

Attention to detail

Education

Bachelor's Degree

Tools

Chatbench

Job description

Yelp is seeking an Inbound Retention Specialist to support, consult, and retain our small business advertisers from a remote US Western region. You will handle inbound inquiries, educate clients on ad performance, and strive to exceed monthly retention goals.

The role requires a Bachelor's Degree or 3+ years of client-facing experience, strong communication skills, and the ability to manage time effectively in a fast-paced environment.