Remote West Inbound Retention Specialist

Yelp; Anchorage (AK); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Mental health support

PTO + holidays

WFH reimbursement

Job summary

Yelp is seeking an Inbound Retention Specialist in Sales for a US Remote role focused on the Western region. You will support and retain Yelp small business advertisers, addressing inquiries via phone and email while guiding clients through advertising solutions.

A Bachelor's degree or 3+ years of client-facing experience is required, along with strong communication and problem-solving skills. Expect a base salary around $50,000 with performance incentives, comprehensive benefits, and a

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Strong communication skills (verbal and written).
• Experience in account management, sales, advertising, or small business preferred.
• Love for local businesses and their impact on local economies.
• Excellent time management and organizational skills.

Responsibilities

• Provide exceptional and timely customer support to increase revenue retention.
• Handle inbound phone queue, consulting and educating advertisers.
• Demonstrate ROI to clients using ad performance metrics.
• Use listening and conflict resolution skills for escalated clients.
• Become expert in Yelp ads and tailor product recommendations to client needs.
• Communicate effectively with clients and Yelp colleagues.

Skills

Communication skills

Account management

Sales experience

Tech savvy

Time management

CRM software

Education

Bachelor's Degree

Tools

Chatbench

Job description

Yelp is seeking an Inbound Retention Specialist in Sales for a US Remote role focused on the Western region. You will support and retain Yelp small business advertisers, addressing inquiries via phone and email while guiding clients through advertising solutions.

A Bachelor's degree or 3+ years of client-facing experience is required, along with strong communication and problem-solving skills. Expect a base salary around $50,000 with performance incentives, comprehensive benefits, and a