Remote Inbound Retention Specialist - Eastern US

Yelp; Austin (TX); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

Paid time off

Parental leave

Wellness subsidy

401(k)

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is seeking an Inbound Retention Specialist for the Eastern region. This remote role supports small business advertisers post-sale, with a focus on retention through expert customer support and consultative guidance.

You will manage inbound inquiries, demonstrate ROI with ad metrics, and strive to achieve monthly goals while using Yelp's internal tools. A Bachelor's Degree or 3+ years of client-facing experience is required; strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Technically proficient with computers and information systems.
• Strong verbal and written communication skills.
• Experience in account management, sales, advertising, or small business.
• Love for local businesses and understanding their importance.
• Excellent time management and organizational skills.
• Ability to handle tough conversations with business owners.
• Willing to receive and implement feedback.
• Thrives in a fast-paced, changing environment.
• Access to a high-speed, wired internet connection at home.

Responsibilities

• You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will use strong listening and conflict resolution skills to handle escalated clients
• You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• You will remain organized and efficient in a fast-paced environment
• You will consistently achieve/exceed monthly goals
• Use Chatbench, Yelp's internal tool to research, draft proposals, analyze data and overcome objections

Skills

Communication skills

Problem solving

Time management

Organizational skills

Conflict handling

Adaptability

Education

Bachelor's Degree

Tools

Chatbench

Job description

Yelp is seeking an Inbound Retention Specialist for the Eastern region. This remote role supports small business advertisers post-sale, with a focus on retention through expert customer support and consultative guidance.

You will manage inbound inquiries, demonstrate ROI with ad metrics, and strive to achieve monthly goals while using Yelp's internal tools. A Bachelor's Degree or 3+ years of client-facing experience is required; strong communication and problem-solving skills are essential.