Remote Inbound Retention Specialist — Eastern US

Yelp; Chicago (IL); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

PTO 15 days

Holidays and floating holiday

Parental leave

Wellness stipend

401(k)

Employee stock purchase plan

Work from home reimbursement

Base salary plus incentives

Job summary

Yelp is seeking an Inbound Retention Specialist in the Eastern region. This remote role supports small business advertisers, focusing on retention, renewals, and demonstrating value through ad performance insights.

You will manage an inbound queue, educate clients, and work with teammates to meet monthly goals while leveraging Yelp tools to analyze data and draft proposals for continued partnership.

Qualifications

• Strong written and verbal communication
• Experience in account management, sales, or small business is preferred
• Ability to troubleshoot and resolve issues quickly
• Comfort with learning and using internal tools to support clients
• Ability to handle tough conversations professionally

Responsibilities

• Handle inbound calls to support Yelp advertisers and drive retention
• Educate clients on ad performance and value, highlighting ROI
• Manage expectations and resolve escalated client issues
• Proactively research client needs and suggest product solutions
• Maintain organized records and meet monthly retention goals
• Collaborate with teammates to draft proposals and respond to objections

Skills

Communication skills

Problem solving

Account management

Sales

Advertising

Education

Bachelor's degree or 3+ years client facing experience

Job description

Yelp is seeking an Inbound Retention Specialist in the Eastern region. This remote role supports small business advertisers, focusing on retention, renewals, and demonstrating value through ad performance insights.

You will manage an inbound queue, educate clients, and work with teammates to meet monthly goals while leveraging Yelp tools to analyze data and draft proposals for continued partnership.