Remote Web Portal IT Support Specialist

MedPOINT Management; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Wellness resources

Company parties

Employee discounts

Opportunity for advancement

Savings bank

Training & development

Job summary

MedPOINT Management is hiring a Web Portal IT Support I to ensure the company web portal operates smoothly and efficiently. Work with a dynamic team from Sherman Oaks, CA, delivering high-quality IT support and improving user experience.

You will troubleshoot portal issues, develop training materials, and collaborate with cross-functional teams to enhance features, performance, and usability. This remote role offers growth opportunities and contributes to a top healthcare IT provider.

Qualifications

• Associate's degree in IT, Computer Science, or related field preferred.
• 1+ years of IT support or customer service experience.
• Strong understanding of web technologies and troubleshooting techniques.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Familiarity with ticketing systems and IT support tools.
• Customer-oriented mindset with a passion for technology.

Responsibilities

• Provide first-level support for web portal issues, troubleshooting and resolving user inquiries.
• Monitor system performance and ensure optimal functionality of web applications.
• Assist in the development and implementation of user training materials.
• Collaborate with cross-functional teams to enhance portal features and user experience.
• Document support processes and create knowledge base articles for common issues.
• Participate in regular system updates and maintenance activities.
• Respond to user feedback and recommend improvements to the web portal.
• Maintain a high level of customer service and professionalism in all interactions.

Skills

IT support

Customer service

Web technologies

Troubleshooting

Ticketing systems

Independent & team work

Detail-oriented

Communication skills

1+ year experience

Education

Associate's degree in IT/CS

Tools

Ticketing tools

Job description

MedPOINT Management is hiring a Web Portal IT Support I to ensure the company web portal operates smoothly and efficiently. Work with a dynamic team from Sherman Oaks, CA, delivering high-quality IT support and improving user experience.

You will troubleshoot portal issues, develop training materials, and collaborate with cross-functional teams to enhance features, performance, and usability. This remote role offers growth opportunities and contributes to a top healthcare IT provider.