Senior Healthcare IT Support Specialist (Remote)

Radiology Partners, Inc.; United States; Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Flexible remote schedules

PTO & Paid Holidays

Great Place to Work recognition

Job summary

Radiology Partners, Inc. is seeking an experienced IT support professional to assist end users across desktops, mobile devices, and clinical applications used in radiology services.

You will diagnose and triage issues, manage incidents in ServiceNow, and serve as a key escalation point, with flexible remote schedules and a comprehensive benefits package. This role emphasizes collaboration with radiologists and clinical teams to ensure uptime and secure, efficient operations across our nationwide

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred, or equivalent experience.
• Five or more years of experience in Healthcare Information Technology, including technical support for hardware, software, and networks.
• Experience with voice dictation systems such as PowerScribe or Fluency, and knowledge of HIS/RIS, PACS, and voice recognition systems.
• Understanding of radiology workflows, digital imaging modalities, DICOM functionality, and the installation, configuration, and troubleshooting of supported technology.
• Strong critical thinking, problem-solving, communication, and customer service skills, with the ability to support radiologists and clinical users professionally.

Responsibilities

• Provide advanced IT support to end users through chat, troubleshooting hardware, software, network connectivity, and clinical applications that support radiology services.
• Diagnose, triage, and resolve technical issues across desktops, laptops, mobile devices, peripherals, and clinical IT systems, escalating high-priority incidents as needed.
• Support radiologists and clinical teams during planned and unplanned downtime, ensuring timely communication and continuity of operations.
• Manage incidents and service requests in ServiceNow, maintain accurate documentation, and contribute to knowledge base articles, troubleshooting guides, and process improvements.
• Serve as an escalation point during on-call periods, identify recurring issues, and collaborate with IT teams to improve support quality, efficiency, and reliability.

Skills

IT support

Healthcare IT

ServiceNow

Remote support

Communication skills

Education

Bachelor's degree in CS/IS or related field

Tools

PowerScribe

Fluency

HIS/RIS

PACS

Job description

Radiology Partners, Inc. is seeking an experienced IT support professional to assist end users across desktops, mobile devices, and clinical applications used in radiology services.

You will diagnose and triage issues, manage incidents in ServiceNow, and serve as a key escalation point, with flexible remote schedules and a comprehensive benefits package. This role emphasizes collaboration with radiologists and clinical teams to ensure uptime and secure, efficient operations across our nationwide