Remote Healthcare IT Support Technician

United Energy Workers Healthcare; Murray (UT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid Time Off

Job summary

United Energy Workers Healthcare is seeking an IT Technician to provide responsive, customer-focused technology support for a distributed workforce and affiliated operations. You will maintain access to Microsoft 365, endpoint devices, and business applications while protecting PHI and HIPAA compliance.

As the first point of contact, you will document steps, escalate when needed, and help ensure a secure, dependable, and professional technology experience for employees across clinical,

Qualifications

• 2+ years IT support in distributed, multi-location healthcare or regulated industry.
• Experience with HIPAA, PHI handling, and data protection.
• Excellent communication and ability to explain technical issues in plain language.
• Knowledge of Microsoft 365 security concepts and MFA.
• Ability to prioritize tickets in a fast-paced environment.

Responsibilities

• Provide remote and onsite technical assistance to employees, contractors, and offices, using approved remote support tools and clear instructions.
• Triage, troubleshoot, document, and resolve hardware, software, access, connectivity, printing, mobile device, and user account issues; escalate where appropriate.
• Support HIPAA-aligned security practices by helping protect systems and data containing PHI or confidential information.
• Install, configure, maintain, and replace desktops, laptops, mobile devices, printers, and other equipment; assist with asset tagging and inventory accuracy.
• Install, update, and troubleshoot Windows, Microsoft 365 apps, Teams, SharePoint/OneDrive sync, and other business applications.
• Assist with endpoint security, MFA, password resets, and device compliance according to IT procedures.
• Support system upgrades, software deployments, workstation refreshes, and IT projects with minimal disruption.
• Assist with onboarding/offboarding, provisioning, and access reviews using approved IT workflows.
• Help administer and support Microsoft 365 services including Teams, SharePoint, OneDrive, Exchange Online, Microsoft Entra ID, Intune, and related security features.
• Create end-user guides and internal knowledge base articles to reduce repeat issues.
• Support branch office technology needs and coordinate with vendors or partners when needed.
• Build trusted relationships across departments and maintain accurate records in the ticketing system.
• Maintain confidentiality of records in line with HIPAA and company policy.
• Identify opportunities to improve service delivery through automation and standardization.
• Participate in IT projects and process improvement initiatives.

Skills

Communication

Troubleshooting

HIPAA awareness

Microsoft 365

Endpoint devices

Customer service

Security practices

Education

Associate or Bachelor's degree in IT/CS/Cybersecurity or related field

Tools

Microsoft Intune

PowerShell

SharePoint

Exchange Online

Power Automate

Job description

United Energy Workers Healthcare is seeking an IT Technician to provide responsive, customer-focused technology support for a distributed workforce and affiliated operations. You will maintain access to Microsoft 365, endpoint devices, and business applications while protecting PHI and HIPAA compliance.

As the first point of contact, you will document steps, escalate when needed, and help ensure a secure, dependable, and professional technology experience for employees across clinical,