Remote Patient Portal Support Technician

Premise Health; Brentwood (TN); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability

401(k) with match

Paid holidays & vacation

Wellness program

Employee Assistance Program (EAP)

Virtual primary care

Virtual behavioral health

Job summary

Premise Health is seeking a remote Member Support Technician to resolve IT issues and assist patients with registration and access to the patient portal (MyChart and PDHI). The role reports to the Manager of User Support and is full-time.

Key duties include handling inbound emails, scheduling calls, and escalating CRM tickets while maintaining excellent customer relations. Benefits include health, dental, vision, and more for you and dependents.

Qualifications

• Associates Degree in Computer Science is preferred or related field experience.
• 2-4 years of experience in a technical support services role.
• Experience supporting a multi-site organization is a plus.
• Must have positive customer relations/service experience.
• Must demonstrate strong interpersonal and communication skills.

Responsibilities

• Handle inbound emails via ServiceNow and assist patients with registration and portal access (MyChart/PDHI).
• Schedule calls with patients to resolve issues and provide follow-up as needed.
• Assess, resolve, and escalate inquiries via the Epic MyChart portal CRM system.
• Contribute to escalated support initiatives for routine maintenance and updates.
• Perform additional duties as assigned by management.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Time management

Education

Associates Degree in Computer Science

Job description

Premise Health is seeking a remote Member Support Technician to resolve IT issues and assist patients with registration and access to the patient portal (MyChart and PDHI). The role reports to the Manager of User Support and is full-time.

Key duties include handling inbound emails, scheduling calls, and escalating CRM tickets while maintaining excellent customer relations. Benefits include health, dental, vision, and more for you and dependents.