Remote Veterinary SaaS Account Manager — Growth & Adoption

The Leadership Agency; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Generous PTO

Career growth opportunities

Equity

Job summary

Digitail, a cloud-based practice management software for veterinary clinics, is seeking an Account Manager to own and grow relationships with large multi-location groups after the sale. You will guide onboarding, coordinate rollout of new sites, and serve as the primary relationship owner to drive adoption and expansion.

The role requires 15% travel across North America and experience in veterinary tech, onboarding, and enterprise accounts.

Qualifications

• Experience in veterinary technology, veterinary SaaS, practice management software, customer success, onboarding, implementation, or account management.
• Deep understanding of veterinary clinic operations and workflows.
• Experience managing enterprise or multi-location customer accounts with multiple stakeholders.
• Experience coordinating onboarding, implementation, or rollout projects across multiple locations.
• Strong stakeholder management skills and the ability to build credibility with both operational and executive-level contacts.

Responsibilities

• Build and maintain trusted relationships with executive sponsors, operators, and clinic leaders across multi-location veterinary groups.
• Own the customer lifecycle from onboarding through long-term account management, retention, and expansion.
• Lead onboarding efforts for initial clinic locations and coordinate the rollout of additional sites over time.
• Partner closely with the Onboarding team to ensure successful launches aligned with Digitail best practices and operational workflows.
• Drive platform adoption and usage by helping customers optimize workflows and leverage new features.
• Identify and lead expansion opportunities, including additional clinic locations, add-on products, and broader platform adoption.
• Develop and execute strategic account plans, including rollout schedules, engagement strategies, and executive business reviews.
• Conduct regular Quarterly Business Reviews (QBRs) and usage reviews to ensure alignment, value realization, and long-term success.
• Serve as the escalation point for complex customer issues, collaborating with Support, Product, and Leadership teams as needed.
• Act as the voice of the customer internally, sharing feedback and insights that help shape product improvements and future roadmap decisions.
• Maintain accurate account documentation, rollout tracking, and customer engagement plans.
• Support commercial discussions, contract renewals, and multi-year agreement negotiations when required.
• Stay informed on veterinary industry trends and operational models to provide strategic guidance and consultation.

Skills

Relationship management

Enterprise accounts

Onboarding & implementation

Account management

Cross-functional collaboration

Attention to detail

Strategic planning

Communication

Problem solving

Technical aptitude

Tools

CRM systems

Job description

Digitail, a cloud-based practice management software for veterinary clinics, is seeking an Account Manager to own and grow relationships with large multi-location groups after the sale. You will guide onboarding, coordinate rollout of new sites, and serve as the primary relationship owner to drive adoption and expansion.

The role requires 15% travel across North America and experience in veterinary tech, onboarding, and enterprise accounts.