Account Manager

The Leadership Agency; United States; À distance; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health coverage

Generous PTO

Career growth opportunities

Equity

Résumé du poste

Digitail, a cloud-based practice management software for veterinary clinics, is seeking an Account Manager to own and grow relationships with large multi-location groups after the sale. You will guide onboarding, coordinate rollout of new sites, and serve as the primary relationship owner to drive adoption and expansion.

The role requires 15% travel across North America and experience in veterinary tech, onboarding, and enterprise accounts.

Qualifications

• Experience in veterinary technology, veterinary SaaS, practice management software, customer success, onboarding, implementation, or account management.
• Deep understanding of veterinary clinic operations and workflows.
• Experience managing enterprise or multi-location customer accounts with multiple stakeholders.
• Experience coordinating onboarding, implementation, or rollout projects across multiple locations.
• Strong stakeholder management skills and the ability to build credibility with both operational and executive-level contacts.

Responsabilités

• Build and maintain trusted relationships with executive sponsors, operators, and clinic leaders across multi-location veterinary groups.
• Own the customer lifecycle from onboarding through long-term account management, retention, and expansion.
• Lead onboarding efforts for initial clinic locations and coordinate the rollout of additional sites over time.
• Partner closely with the Onboarding team to ensure successful launches aligned with Digitail best practices and operational workflows.
• Drive platform adoption and usage by helping customers optimize workflows and leverage new features.
• Identify and lead expansion opportunities, including additional clinic locations, add-on products, and broader platform adoption.
• Develop and execute strategic account plans, including rollout schedules, engagement strategies, and executive business reviews.
• Conduct regular Quarterly Business Reviews (QBRs) and usage reviews to ensure alignment, value realization, and long-term success.
• Serve as the escalation point for complex customer issues, collaborating with Support, Product, and Leadership teams as needed.
• Act as the voice of the customer internally, sharing feedback and insights that help shape product improvements and future roadmap decisions.
• Maintain accurate account documentation, rollout tracking, and customer engagement plans.
• Support commercial discussions, contract renewals, and multi-year agreement negotiations when required.
• Stay informed on veterinary industry trends and operational models to provide strategic guidance and consultation.

Connaissances

Relationship management

Enterprise accounts

Onboarding & implementation

Account management

Cross-functional collaboration

Attention to detail

Strategic planning

Communication

Problem solving

Technical aptitude

Outils

CRM systems

Description du poste

Digitail is an all-in-one, cloud-based practice management software that allows veterinary clinics to run their entire practice from a single platform. By replacing multiple disconnected tools with one unified system, Digitail simplifies the entire patient journey and helps clinics operate more efficiently.

Equipped with an AI-powered virtual assistant, Digitail automates routine administrative tasks, reduces staff workload, and allows veterinary teams to focus on delivering exceptional care. Their philosophy is simple: one source of truth, one seamless system.

Digitail helps veterinary teams work smarter, see up to 2x more patients per day, and reclaim valuable time by eliminating administrative bottlenecks. With a fleet of 15+ AI Agents, 30+ integrations, and a connected Pet Parent App, Digitail saves clinics more than 50 hours per month in administrative work.

Highlights:

• Founded in 2018 by Sebastian Gabor and Ruxandra Pui
• Trusted by 1,000+ practices, 3 million pet parents, 4,000+ veterinarians, and 10+ universities and shelters across 40 countries
• AI-powered veterinary assistant automates SOAP notes, patient summaries, treatment planning, patient intake, and more
• Raised $37M USD from leading investors including Five Elms Capital, Atomico, Partech, ByFounders, Gradient, and The Nordic Web Ventures
• Recently closed a $23M USD Series B funding round (November 2025)
• Featured in TechCrunch, PR Newswire, TechRound, and other leading publications
• Core Values: Customer Super Passion, Caring About Each Other, Ownership, Higher Purpose, and Growth Mindset
• More than doubled its customer base over the past 12 months

About the Role:

As an Account Manager at Digitail, you will own and grow relationships with our largest veterinary clinic groups after the sale. You will guide the onboarding of initial clinics, coordinate the rollout of subsequent locations, and act as the primary relationship owner for multi-location organizations. Your focus will be driving adoption, operational alignment, expansion opportunities, and long-term partnership across the Digitail platform.

Please note: Previous experience working in a veterinary clinic as a veterinary technician or practice manager or similar is required for this position.

This role requires approximately up to 15% travel across North America for customer visits, onsite implementations, and industry conferences.

• Build and maintain trusted relationships with executive sponsors, operators, and clinic leaders across multi-location veterinary groups
• Own the customer lifecycle from onboarding through long-term account management, retention, and expansion
• Lead onboarding efforts for initial clinic locations and coordinate the rollout of additional sites over time
• Partner closely with the Onboarding team to ensure successful launches aligned with Digitail best practices and operational workflows
• Drive platform adoption and usage by helping customers optimize workflows and leverage new features
• Identify and lead expansion opportunities, including additional clinic locations, add-on products, and broader platform adoption
• Develop and execute strategic account plans, including rollout schedules, engagement strategies, and executive business reviews
• Conduct regular Quarterly Business Reviews (QBRs) and usage reviews to ensure alignment, value realization, and long-term success
• Serve as the escalation point for complex customer issues, collaborating with Support, Product, and Leadership teams as needed
• Act as the voice of the customer internally, sharing feedback and insights that help shape product improvements and future roadmap decisions
• Maintain accurate account documentation, rollout tracking, and customer engagement plans
• Support commercial discussions, contract renewals, and multi-year agreement negotiations when required
• Stay informed on veterinary industry trends and operational models to provide strategic guidance and consultation

About You:

You're a relationship-first Account Manager who thrives on building long-term partnerships and helping customers achieve meaningful business outcomes. You enjoy navigating complex stakeholder environments, managing strategic initiatives, and acting as a trusted advisor to your clients.

• Experience in veterinary technology, veterinary SaaS, practice management software, customer success, onboarding, implementation, or account management
• Deep understanding of veterinary clinic operations and workflows
• Experience managing enterprise or multi-location customer accounts with multiple stakeholders
• Experience coordinating onboarding, implementation, or rollout projects across multiple locations
• Strong stakeholder management skills and the ability to build credibility with both operational and executive-level contacts
• Excellent organizational skills with exceptional attention to detail and follow-through
• Ability to identify operational challenges and translate them into actionable recommendations
• Comfortable working cross-functionally with onboarding, support, product, and sales teams
• Strong technical aptitude with the ability to understand and clearly explain software workflows
• Strong problem-solving skills and the ability to remain calm and effective when navigating complex customer situations
• Passion for building customer partnerships and helping modernize the veterinary industry through technology

The Extras That Matter:

• What they're building matters — it impacts the lives of real people and pets
• Comprehensive health coverage and generous PTO
• Career growth opportunities within a rapidly scaling global organization
• A modern AI-powered outbound stackAnnual budget for learning and professional development
• Competitive compensation and equity designed to provide financial security

Compensation:

$85,000 - $110,000 base + bonus

Location:

Remote across the United States and Canada (hybrid if in Toronto).