Remote VA Benefits Certifier I

National University; California City (CA); Remoto; USD 28.000 - 32.000; Tempo pieno

Descrizione del lavoro

National University is seeking a School Certifying Official (SCO) to assist students with Veteran Education Benefits (VEB), certify enrollments to the VA, and liaise with university teams and VA offices. The role emphasizes accuracy, compliance, and excellent customer service across phone, email, text, and chat channels.

The SCO will interpret VA regulations, verify student eligibility, and serve as the primary contact for VA benefits, supporting students from entry to graduation while working

Competenze

• Knowledge of Veteran Education Benefits and other financial aid programs (FSA, TA, private loans).
• Ability to certify student enrollment statuses and process VA documentation.
• Experience with VA Once and online university environments.

Mansioni

• Evaluate VA benefit receipt requirements by analyzing enrollment, financial aid, and records.
• Process VA enrollment certifications with Registrar, Financial Aid, and Student Accounts.
• Interviews with students/veterans; coordinate with VA processing offices; update Peoplesoft.

Conoscenze

VEB knowledge

VA regulations

Excel

Customer service

Communication skills

Problem solving

Collaboration

Formazione

Bachelor's degree preferred

Associate’s degree or equivalent experience

Strumenti

PeopleSoft

Microsoft Office (Outlook, Excel, Word)

Descrizione del lavoro

National University is seeking a School Certifying Official (SCO) to assist students with Veteran Education Benefits (VEB), certify enrollments to the VA, and liaise with university teams and VA offices. The role emphasizes accuracy, compliance, and excellent customer service across phone, email, text, and chat channels.

The SCO will interpret VA regulations, verify student eligibility, and serve as the primary contact for VA benefits, supporting students from entry to graduation while working