Remote VA Benefits Certifier & Student Advocate

National University; United States; Remote; USD 28,000 - 32,000; Full time

Job summary

National University seeks a School Certifying Official (SCO) to advise students on Veteran Education Benefits (VEB), certify enrollment statuses to the VA, and coordinate with Registrar, Financial Aid, and Student Accounts. The role emphasizes accuracy, timely responses, and exceptional customer service to veterans, civilians, military students, and families.

The SCO interprets VA regulations, monitors eligibility, and serves as the primary contact from enrollment through graduation, handling

Qualifications

• Bachelor’s degree preferred.
• Associate degree or equivalent will be considered.
• Minimum of two years of related experience as an SCO, VEB specialist, financial aid specialist, or student-facing position preferred.
• Experience with VA Once preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.

Responsibilities

• Evaluate university requirements for military benefit receipt by analyzing enrollment, financial accounts, financial aid, and academic records.
• Process VA enrollment certifications coordinating with Registrar, Financial Aid, and Student Accounts.
• Interview students/veterans and coordinate benefits with VA processing offices; update systems (Peoplesoft) and reconcile records.
• Coordinate timely filing of all VA documentation and safeguard records.

Skills

VEB knowledge

VA Once knowledge

MS Office

Customer service

Communication skills

Problem solving

Confidentiality

Education

Bachelor’s degree preferred

Associate degree or equivalent

Tools

Peoplesoft

VA Once

Microsoft Outlook

Job description

National University seeks a School Certifying Official (SCO) to advise students on Veteran Education Benefits (VEB), certify enrollment statuses to the VA, and coordinate with Registrar, Financial Aid, and Student Accounts. The role emphasizes accuracy, timely responses, and exceptional customer service to veterans, civilians, military students, and families.

The SCO interprets VA regulations, monitors eligibility, and serves as the primary contact from enrollment through graduation, handling