Remote Utility Sales Support Specialist

ABB Inc.; North Dakota; Remote; USD 83,000 - 133,000; Full time

Job summary

ABB Inc. is seeking an Inside Sales Support professional who will execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups.

The role also supports agent accounts and requires the ability to work remotely from the United States. The candidate will coordinate orders with local units to ensure on-time delivery, align bid proposals with customer requirements, and manage multiple projects while adapting to changing priorities.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• Must have knowledge of power transmission & distribution products/systems.
• Previous experience with business to business customer support preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Customer support

Order entry

Databases

B2B experience

Education

Bachelor's degree in engineering, business or related field

5+ years technical customer support experience

Tools

Product configuration tools

Business systems

Job description

ABB Inc. is seeking an Inside Sales Support professional who will execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups.

The role also supports agent accounts and requires the ability to work remotely from the United States. The candidate will coordinate orders with local units to ensure on-time delivery, align bid proposals with customer requirements, and manage multiple projects while adapting to changing priorities.