Remote Utility Sales Support Specialist

ABB Inc.; Hawaii; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health benefits

401k with Company Contributions

11 paid holidays

Job summary

ABB Inc. is seeking an Inside Sales Support professional located in the United States to manage daily customer activities, including order entry, tracking, and order management with local business units and ABB groups.

The role supports agent accounts as needed and involves coordinating with internal teams to meet customer requirements. The position emphasizes data accuracy, timely communication, and proactive problem-solving.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Technical customer support

B2B support experience

Power transmission knowledge

Database proficiency

Education

Bachelor's degree in engineering, business or related field

Tools

Order entry systems

Product configuration tools

Business databases

Job description

ABB Inc. is seeking an Inside Sales Support professional located in the United States to manage daily customer activities, including order entry, tracking, and order management with local business units and ABB groups.

The role supports agent accounts as needed and involves coordinating with internal teams to meet customer requirements. The position emphasizes data accuracy, timely communication, and proactive problem-solving.