Remote Utility Sales Support Specialist

ABB Inc.; Washington; A distancia; USD 83.000 - 133.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental Leave

401(k)

Employee Discount

Short Term Disability

Long Term Disability

Paid Holidays

Descripción de la vacante

ABB is seeking an Inside Sales Support professional in the United States to handle daily customer activities including order entry, tracking and order management across local business units and ABB groups. The role will expand to support agent accounts, with a focus on timely delivery and accurate bid responses.

Remote role nationwide, candidates must reside in the United States. You will coordinate with business units, utilize ABB tools, and contribute to customer satisfaction while managing

Formación

• Bachelor's Degree in engineering, business or related field preferred
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
• General knowledge of power transmission & distribution products/systems preferred
• Previous experience with business to business customer support preferred
• Must have knowledge and skill in utilization of computer databases; empower experience preferred
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsabilidades

• Execute daily customer activities including order entry, tracking, and order management with local business units and other ABB groups.
• Expand to support activities at agent accounts.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Conocimientos

Customer support

Power transmission knowledge

B2B experience

Database skills

Work authorization

Educación

Bachelor's Degree in engineering, business or related field

Descripción del empleo

ABB is seeking an Inside Sales Support professional in the United States to handle daily customer activities including order entry, tracking and order management across local business units and ABB groups. The role will expand to support agent accounts, with a focus on timely delivery and accurate bid responses.

Remote role nationwide, candidates must reside in the United States. You will coordinate with business units, utilize ABB tools, and contribute to customer satisfaction while managing