Remote Utility Sales Support Specialist

ABB Inc.; Ohio; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health insurance

401k plan

11 paid holidays

Job summary

ABB Inc. seeks an Inside Sales Support professional to manage daily customer activities including order entry, tracking, and order management across ABB groups.

This remote role requires residing in the United States and may involve domestic travel to customer locations or ABB sites. You will coordinate with local business units to ensure on-time delivery, support bid proposals to customer requirements, and use ABB's configuration tools and systems to process multiple projects efficiently.

Qualifications

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Technical customer support

Power systems knowledge

B2B experience

Database proficiency

Education

Bachelor's degree in engineering/business or related field

Tools

Product config tools

Order entry systems

Business systems

Job description

ABB Inc. seeks an Inside Sales Support professional to manage daily customer activities including order entry, tracking, and order management across ABB groups.

This remote role requires residing in the United States and may involve domestic travel to customer locations or ABB sites. You will coordinate with local business units to ensure on-time delivery, support bid proposals to customer requirements, and use ABB's configuration tools and systems to process multiple projects efficiently.