Remote Utility Sales Support Specialist

ABB Inc.; Delaware; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health benefits

401k + match

Paid holidays

Job summary

ABB Inc. is seeking a remote Inside Sales Support professional in the United States to manage daily customer activities including order entry, tracking, and order management across local units and agent accounts.

The role requires coordinating with local ABB groups to ensure on-time delivery, bid integrity, and handling multiple projects with shifting priorities. A Bachelor's degree and 5+ years of technical customer support are preferred.

Qualifications

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in Industrial/Utility or related fields.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Knowledge of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple projects and adapt to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish corrective actions to avoid recurrences.
• Duties may require domestic travel to customer locations or ABB sites.
• Initiate change orders and expedite collection of overdue invoices.

Skills

Customer support

B2B support

Power systems knowledge

Database skills

Education

Bachelor's degree in engineering/business

Job description

ABB Inc. is seeking a remote Inside Sales Support professional in the United States to manage daily customer activities including order entry, tracking, and order management across local units and agent accounts.

The role requires coordinating with local ABB groups to ensure on-time delivery, bid integrity, and handling multiple projects with shifting priorities. A Bachelor's degree and 5+ years of technical customer support are preferred.