Remote Utility Sales Support Specialist

ABB Inc.; Kansas; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

11 paid holidays

Health benefits

401(k) plan with company contributions

Employee discount program

Job summary

ABB Inc. seeks an Inside Sales Support professional to execute daily customer activities including order entry, tracking, and order management with local units and ABB groups. This is a remote position for applicants located in the United States.

You will coordinate orders, support bid proposals, and manage multiple projects while responding to priority changes. Domestic travel to customer locations or ABB sites may be required.

Qualifications

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Use ABB tools including configuration tools, order entry, and business systems.
• Coordinate activities with local units to track orders and assure on-time delivery.
• Coordinate input from local units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple projects and respond to priority changes.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish corrective actions to avoid recurrences.
• Duties may require domestic travel to customer locations or ABB sites.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for orders, Vendor Managed Inventory or Blanket Order management.

Skills

Bachelor's degree in engineering, or a

Education

Bachelor's degree in engineering, business or related field

Minimum 5 years of technical customer support experience

Tools

Product configuration tools

Order entry systems

Job description

ABB Inc. seeks an Inside Sales Support professional to execute daily customer activities including order entry, tracking, and order management with local units and ABB groups. This is a remote position for applicants located in the United States.

You will coordinate orders, support bid proposals, and manage multiple projects while responding to priority changes. Domestic travel to customer locations or ABB sites may be required.