Remote Utility Sales Support Specialist

ABB Inc.; Kentucky; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short term disability

Long term disability

401(k)

Employee discount

Job summary

ABB Inc. in the United States is seeking an Inside Sales Support professional to manage order entry, tracking, and order management with local business units and agent accounts. This remote role requires coordination across ABB groups to ensure on-time delivery and accurate bid inputs.

You'll use ABB tools, handle multiple projects, and may travel domestically. The position emphasizes customer focus, problem solving, and strong communication to support ABB’s industrial customers.

Qualifications

• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred
• Previous experience with business to business customer support preferred
• Must have knowledge and skill in utilization of computer databases; empower experience preferred
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

5+ years technical customer support

Power transmission & distribution

B2B customer support

Computer databases

Education

Bachelor's Degree in engineering/business/related field

Job description

ABB Inc. in the United States is seeking an Inside Sales Support professional to manage order entry, tracking, and order management with local business units and agent accounts. This remote role requires coordination across ABB groups to ensure on-time delivery and accurate bid inputs.

You'll use ABB tools, handle multiple projects, and may travel domestically. The position emphasizes customer focus, problem solving, and strong communication to support ABB’s industrial customers.