Remote Utility Sales Support Specialist

ABB Inc.; New York (NY); Remote; USD 83.000 - 133.000; Vollzeit

Benefits dieser Stelle

Health insurance

Life insurance

Disability coverage

401(k) with company contributions

Paid holidays

Zusammenfassung

ABB Inc. is seeking a Remote Inside Sales Support professional located in the United States.

You will execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups, and extend support to agent accounts. The role requires coordinating input to ensure bid proposals meet customer requirements and handling multiple projects with changing priorities.

Qualifikationen

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience.
• Knowledge of power transmission & distribution products/systems preferred.
• Experience with business to business customer support is preferred.

Aufgaben

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple projects and adapt to changing priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• Periodic customer reporting for outstanding orders or Vendor Managed Inventory or Blanket Order management.

Kenntnisse

Bachelor's degree

5+ years experience

Power transmission & distribution

B2B customer support

Databases knowledge

Ausbildung

Bachelor's degree in engineering, business or related field

Jobbeschreibung

ABB Inc. is seeking a Remote Inside Sales Support professional located in the United States.

You will execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups, and extend support to agent accounts. The role requires coordinating input to ensure bid proposals meet customer requirements and handling multiple projects with changing priorities.