Remote Utility Sales & Support Specialist

ABB Inc.; Nebraska; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

Paid holidays

Employee discount program

Job summary

ABB Inc. is seeking an Inside Sales Support professional for a remote US-based position. You will execute daily customer activities including order entry, tracking, and order management across local business units and agent accounts.

You will coordinate with ABB groups to ensure bid proposals meet customer requirements, manage multiple projects, and respond to priority changes. Domestic travel to customer locations or ABB sites may be required.

Qualifications

• Bachelor's degree in engineering, business or related field.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Education

Bachelor's Degree in engineering, business or related field

Job description

ABB Inc. is seeking an Inside Sales Support professional for a remote US-based position. You will execute daily customer activities including order entry, tracking, and order management across local business units and agent accounts.

You will coordinate with ABB groups to ensure bid proposals meet customer requirements, manage multiple projects, and respond to priority changes. Domestic travel to customer locations or ABB sites may be required.