Remote Utility Sales Support Specialist

ABB Inc.; South Carolina; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Parental Leave

401(k) plan

Company-paid disability insurance

Employee discount

Paid holidays

Job summary

ABB is seeking an Inside Sales support professional to manage daily customer activities including order entry, tracking, and order management across ABB groups in the United States. This remote role requires coordination with local business units and potential travel for site visits or customer locations.

You will support bid proposals, ensure on-time delivery, and manage multiple projects with changing priorities while leveraging ABB’s product configuration tools and systems.

Qualifications

• Bachelor's degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in Industrial/Utility or related fields.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Technical customer support

Power transmission knowledge

B2B experience

Database usage

Education

Bachelor's degree in engineering or business

Tools

Product configuration tools

Order entry systems

Business systems

Job description

ABB is seeking an Inside Sales support professional to manage daily customer activities including order entry, tracking, and order management across ABB groups in the United States. This remote role requires coordination with local business units and potential travel for site visits or customer locations.

You will support bid proposals, ensure on-time delivery, and manage multiple projects with changing priorities while leveraging ABB’s product configuration tools and systems.