Remote Travel Support Specialist – Growth & Perks

Minority Professional Network, Inc.; Madison (WI); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Growth opportunities

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support clients from booking through return. This 100% remote role rewards attention to detail, passion for travel, and service-driven mindset.

The ideal candidate will handle inquiries via email, phone, and messaging, assist with bookings and changes, provide destination information, and ensure client satisfaction with empathy and professionalism.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience preferred but not required.
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Communication skills

Customer service

Detail-oriented

Tech-savvy

Travel enthusiasm

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support clients from booking through return. This 100% remote role rewards attention to detail, passion for travel, and service-driven mindset.

The ideal candidate will handle inquiries via email, phone, and messaging, assist with bookings and changes, provide destination information, and ensure client satisfaction with empathy and professionalism.