Remote Travel Concierge & Support Specialist

Kopp Travels; Greenville (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Travel perks

Flexible schedule

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking to return home. You will respond to inquiries, help with bookings, changes, cancellations, and special requests with accuracy and a friendly, solution-focused approach.

This 100% remote role offers flexible scheduling, growth opportunities, travel perks, and a supportive team with ongoing training to help you deliver exceptional client experiences.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience preferred, travel or hospitality a plus.
• Organized, dependable and detail-oriented.
• Comfortable using technology and learning booking platforms.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Skills

Written communication

Verbal communication

Customer service

Organized

Tech-savvy

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking to return home. You will respond to inquiries, help with bookings, changes, cancellations, and special requests with accuracy and a friendly, solution-focused approach.

This 100% remote role offers flexible scheduling, growth opportunities, travel perks, and a supportive team with ongoing training to help you deliver exceptional client experiences.