Remote Travel Customer Support Specialist

Kopp Travels; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking through return, answering inquiries, resolving issues, and ensuring stellar service.

You will handle bookings, changes, cancellations, provide destination info, and maintain proactive communication while working remotely with flexible scheduling and opportunities for growth.

Join a supportive team and enjoy travel perks and exclusive discounts as you help clients plan memorable experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, with attention to detail.
• Comfortable with technology and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Organized and dependable

Tech-savvy / booking platforms

Travel passion

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking through return, answering inquiries, resolving issues, and ensuring stellar service.

You will handle bookings, changes, cancellations, provide destination info, and maintain proactive communication while working remotely with flexible scheduling and opportunities for growth.

Join a supportive team and enjoy travel perks and exclusive discounts as you help clients plan memorable experiences.