Remote Travel Concierge & Support Specialist
Kopp Travels
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Benefits offered by this job
Job summary
Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking through return, delivering friendly service via email, phone, and messaging platforms. You will help with bookings, changes, cancellations, and special requests, provide destination information, and proactively follow up to ensure traveler satisfaction.
This role is 100% remote with flexible scheduling and growth opportunities, plus travel perks for team members.
Qualifications
- Excellent verbal and written communication is essential.
- Strong customer service experience, preferably in travel or hospitality.
- Organized, dependable and proactive with high attention to detail.
- Comfortable with technology and quick to learn booking platforms and systems.
- Passion for travel and helping others plan unforgettable experiences.
Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
Skills
Tools
Job description
Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking through return, delivering friendly service via email, phone, and messaging platforms. You will help with bookings, changes, cancellations, and special requests, provide destination information, and proactively follow up to ensure traveler satisfaction.
This role is 100% remote with flexible scheduling and growth opportunities, plus travel perks for team members.
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