Remote Travel Support Specialist

Kopp Travels; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Flexible scheduling

Job summary

Kopp Travels is seeking a Travel Customer Representative to support clients from booking to return home. You will respond to inquiries, assist with bookings, changes, cancellations, and special requests, and provide accurate information about destinations and agency policies.

This 100% remote role offers flexible scheduling, travel perks, exclusive discounts, growth opportunities within the agency, and a supportive team environment with ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal and written communication

Customer service

Organized and proactive

Tech-savvy

Passion for travel

Job description

Kopp Travels is seeking a Travel Customer Representative to support clients from booking to return home. You will respond to inquiries, assist with bookings, changes, cancellations, and special requests, and provide accurate information about destinations and agency policies.

This 100% remote role offers flexible scheduling, travel perks, exclusive discounts, growth opportunities within the agency, and a supportive team environment with ongoing training.