Remote Travel Support Specialist | Customer Care

Kopp Travels; Wilmington (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities for growth

Travel perks and industry discounts

Ongoing training and guidance

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings and changes, and providing accurate information on travel requirements. Ideal candidates should possess strong communication skills, be organized, and have a passion for travel. This is a 100% remote position with flexible scheduling, along with opportunities for growth and travel perks.

Qualifications

• Strong problem-solving skills.
• Ability to handle inquiries with empathy and professionalism.

Responsibilities

• Respond promptly and professionally to client inquiries via multiple platforms.
• Assist clients with travel bookings, changes, and cancellations.
• Provide accurate travel information and agency policies.
• Follow up with clients to confirm trip details.
• Ensure client satisfaction through effective communication.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Passionate about travel

Job description

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings and changes, and providing accurate information on travel requirements. Ideal candidates should possess strong communication skills, be organized, and have a passion for travel. This is a 100% remote position with flexible scheduling, along with opportunities for growth and travel perks.