Remote Travel Support Specialist | Customer Care Pro

Kopp Travels; Saint George (UT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and exclusive industry discounts

Ongoing training and guidance

Job summary

A travel services agency is seeking a Travel Customer Support Specialist to provide excellent support to clients during their travel journey, including bookings, inquiries, and satisfaction follow-ups. The ideal candidate has strong communication skills, a knack for customer service, and a passion for travel. This is a 100% remote position with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Customer service experience preferred but not required.
• Detail-oriented and organized in handling client inquiries.
• Technology-savvy with ability to learn booking systems.

Responsibilities

• Respond promptly to client inquiries via multiple platforms.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate travel information and assistance.
• Follow up with clients to ensure satisfaction.
• Handle client concerns professionally with problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized, dependable, and detail-oriented

Comfortable using technology

Passionate about travel

Job description

A travel services agency is seeking a Travel Customer Support Specialist to provide excellent support to clients during their travel journey, including bookings, inquiries, and satisfaction follow-ups. The ideal candidate has strong communication skills, a knack for customer service, and a passion for travel. This is a 100% remote position with flexible scheduling and opportunities for growth within the agency.