Remote Travel Support Specialist | Customer Care Pro

Kopp Travels; Fort Collins (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency is looking for a Travel Customer Support Specialist to enhance the travel experience for clients from booking to return. This 100% remote role involves assisting with inquiries, travel bookings, and ensuring overall customer satisfaction. Ideal candidates should have excellent communication skills, be detail-oriented, and be comfortable using various technologies. The position offers flexible scheduling and travel perks, making it perfect for travel enthusiasts seeking a supportive team environment.

Qualifications

• Strong communication skills are essential for client interactions.
• Previous customer service experience is advantageous.
• Detail-oriented individuals will thrive in this role.
• Adaptability with technology and booking systems is required.
• A passion for travel enhances the candidate experience.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information on travel requirements.
• Confirm trip details and ensure client satisfaction.
• Handle client concerns professionally and empathetically.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Job description

A travel agency is looking for a Travel Customer Support Specialist to enhance the travel experience for clients from booking to return. This 100% remote role involves assisting with inquiries, travel bookings, and ensuring overall customer satisfaction. Ideal candidates should have excellent communication skills, be detail-oriented, and be comfortable using various technologies. The position offers flexible scheduling and travel perks, making it perfect for travel enthusiasts seeking a supportive team environment.